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NOTICE TO CLIENT STATUTORY NOTICE TO SHORT-TERM INSURANCE POLICYHOLDERS IMPORTANT - PLEASE READ CAREFULLY DISCLOSURE AND OTHER LEGAL REQUIREMENTS (This notice does not form part of the Insurance Contract or any other document)

As a short-term insurance policyholder, or prospective policyholder, you have the right to the following information:

1. About the intermediary (insurance broker):

  • Name, physical address and postal address and telephone number.
  • Legal status and any interest in the insurer.
  • Whether or not in possession of professional indemnity insurance.
  • Detail of how to institute a claim.
  • Rand amount of fees and commission payable.
  • Written mandate to act on behalf of insurer.

2. About the insurer:

  • Name, physical and postal address and telephone numbers.
  • Telephone number of compliance department of the insurer.
  • Details of how to institute a claim and/or complaint.
  • Type of policy involved.
  • Extent of premium obligations you assume as policyholder.
  • Manner of payment of premium, due date of premiums and consequences of non-payment.

3. Other matters of importance:

  • You must be informed of any material changes to the information referred to in paragraph 1 and 2.
  • If the information in paragraphs 1 and 2 was given orally, it must be confirmed in writing within 30 days.
  • If any complaint to the intermediary or insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short-term Insurance.
  • Polygraph or any lie detector test is not obligatory in the event of a claim and the failure thereof may not be the sole reason for repudiating a claim.
  • If premium is paid by debit order:

    (i) it may only be in favour of one person and may not be transferred without your approval; and
    (ii) the insurer must inform you at least 30 days before the cancellation thereof, in writing, of its intention to cancel such debit order.
  • The insurer and not the intermediary must give reasons for repudiating your claim.
  • Your insurer may not cancel your insurance merely by informing your intermediary. There is an obligation to make sure the notice has been sent to you.
  • You are entitled to a copy of the policy free of charge.

4. Warning:

  • Do not sign any blank or partially completed application form.
  • Complete all forms in ink. Keep all documents handed to you.
  • Make note as to what is said to you.
  • Don't be pressurised to buy the product.
  • Incorrect or non-disclosure by you of relevant facts may influence an insurer on any claims arising from your contract of insurance.

5. Particulars of Short-term Insurance Ombudsman who is available to advise you in the event of claim problems, which are not satisfactorily resolved by the insurance intermediary and/or the insurer

PO Box 32334
BRAAMFONTEIN
2017
Tel: (011) 726 8900
Fax: (011) 726 55016

6. Particulars of Registrar of Short-term Insurance Financial Service Board

PO Box 35655
MENLO PARK
0102
Tel: (012) 428 8000
Fax: (012) 347 0221

(You may be required to sign a copy of this document)

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